Terms & Conditions

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Andes Adventure Company – Your Adventure, Clearly Defined

When you book with Andes Adventure Company, you’re stepping into some of the most remote and spectacular landscapes on Earth. We take care of the logistics so you can focus on the experience—while ensuring everything is clear, fair, and safe for everyone involved.

Last Updated: December 12th, 2024

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Booking & Payment: Securing Your Spot

Your adventure is confirmed once your deposit is received. This guarantees your place on the trek and allows us to begin securing permits, guides, and logistics.

The remaining balance must be paid before your departure date, as outlined in your booking confirmation. Unpaid balances may result in cancellation of your reservation.

All prices are listed in USD and are locked in once your booking is confirmed.

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Permits & Local Regulations: Why Timing Matters

Many of our treks across Peru, Ecuador, and Bolivia require permits, park entry tickets, and coordination with local communities.

These are often:

Issued under your name
Limited in availability
Non-refundable once secured

Because of this, part of your payment goes directly into non-recoverable costs early in the planning process.

Itinerary Flexibility: Built for the Mountains

The Andes are wild, remote, and constantly changing. Weather, trail conditions, altitude, and local regulations can all impact the route.

For your safety, we may adjust the itinerary at any time. This could mean changing campsites, routes, or schedules.

These decisions are made to protect you and the group, and do not qualify for refunds.

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Health & Altitude: Come Prepared

Our adventures take place at high altitude, often above 4,000 meters (13,000 ft), where conditions can be physically demanding.

By booking, you agree that you are:

Physically prepared for the trek
Properly acclimatized
Honest about any medical conditions

Our guides may prevent participation if your health or safety is at risk.

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Travel Insurance: Required for All Treks

Travel insurance is mandatory for all participants.

Your policy must cover:

High-altitude trekking
Emergency evacuation
Medical expenses
Trip cancellation

This protects both you and your investment in the trip.

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Responsibility: What We Can and Can’t Control

We handle every detail we can—but mountain travel comes with variables.

Andes Adventure Company is not responsible for:

Weather delays or route changes
Government restrictions or strikes
Lost or damaged personal belongings
Injuries or illnesses during the trek

Participation is voluntary and at your own risk.

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Assumption of Risk: The Nature of Adventure

By joining us, you acknowledge that trekking in the Andes includes real risks, including altitude sickness, extreme weather, and remote conditions.

For many, that’s exactly what makes it unforgettable.

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Authority of the Guide: Safety First, Always

Our guides are experienced professionals whose priority is your safety.

Their decisions in the mountains are final. This includes adjusting the route, turning around, or removing a participant if necessary.

If a participant’s behavior or condition puts themselves or others at risk, they may be asked to leave the trek without refund.

 

Respect for Culture & Environment

We operate in partnership with local communities and fragile ecosystems.

We ask all travelers to:

Respect local traditions
Follow Leave No Trace principles
Travel responsibly

This is part of what makes these experiences meaningful.

 

Cancellation Policy

We understand that plans change. At the same time, organizing remote treks requires early commitments, permits, and local coordination.

Our policy is designed to be fair and transparent.

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Deposits: Your Commitment

All deposits are non-refundable.

They secure your place and go directly toward permits, logistics, and preparation for your trip.

Cancellation by You

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If you need to cancel, the following applies:

More than 30 days before departure
Full refund minus deposit

15–30 days before departure
50% refund of total tour cost

7–14 days before departure
25% refund of total tour cost

Less than 7 days before departure
No refund

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No refunds are provided for:

No-shows
Late arrivals
Early departure

Permits & Fees

Any permits, entrance tickets, or government fees already purchased are non-refundable, regardless of when you cancel.

 

Cancellation by Us

If we need to cancel your trip due to safety, weather, or unforeseen circumstances, you will be offered:

A full refund, or
The option to reschedule

Please note: we are not responsible for additional travel expenses such as flights or accommodation.

Force Majeure

Events outside of our control—such as natural disasters, political unrest, or pandemics—may impact your trip.

In these cases, refunds or credits will be handled fairly on a case-by-case basis.

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Additional Policies & Trip Details

These are the details that help your adventure run smoothly—and protect both you and our team on the ground.

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Late Arrivals: Don’t Miss the Start

Our treks often begin early and operate on tight logistics.

If you miss your departure, it will be treated as a no-show, and no refund will be issued.

We strongly recommend arriving at least one day early.

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Changes by You: We’ll Do Our Best

We understand plans evolve.

Date changes or itinerary adjustments may be possible, but depend on:

Permit availability
Guide scheduling
Logistics already secured

Additional costs may apply.

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Private & Custom Trips

Private or custom expeditions may have different terms due to their tailored nature.

These will be clearly outlined at the time of booking.

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Equipment Responsibility

Any gear rented or provided must be returned in good condition.

Lost or damaged equipment will be charged accordingly.

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Porter & Animal Welfare

We are committed to ethical practices in Peru and Bolivia.

Weight limits for porters and pack animals are strictly enforced to protect their wellbeing.

If your gear exceeds limits, additional support may be required.

 

Weather & Summit Success

Summiting is never guaranteed.

Weather, altitude, and safety always come first. Turning back is sometimes the right decision.

No refunds are provided for missed summits.

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Your Experience Matters

Our goal is to deliver an unforgettable experience in the Andes—one that is safe, well-organized, and deeply rewarding.

These policies exist to protect that experience for everyone involved. 

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Liability Waiver & Assumption of Risk Agreement

Andes Adventure Company

By participating in any trek, climb, or tour operated by Andes Adventure Company, you acknowledge and agree to the following:

 

Acknowledgment of Risk

I understand that adventure travel in remote mountain environments, including trekking and climbing in the Andes of Peru, Ecuador, and Bolivia, involves inherent risks.

These risks may include, but are not limited to:

High altitude and altitude sickness (including AMS, HAPE, and HACE)
Slips, falls, or injuries on uneven terrain
Extreme and rapidly changing weather conditions
Rockfall, ice, snow, and glacier travel
Limited access to medical facilities and emergency services
Transportation on remote or unpaved roads

I understand that these risks cannot be eliminated without compromising the nature of the experience.

 

Voluntary Participation

I confirm that I am voluntarily participating in this activity and accept all risks, known and unknown, associated with it.

I acknowledge that I am responsible for my own safety and wellbeing during the trip.

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Health & Fitness Declaration

I confirm that I am physically and mentally fit to participate in this activity.

I have disclosed any relevant medical conditions to Andes Adventure Company and understand that failure to do so may increase my risk.

I understand that high-altitude environments place additional stress on the body and may result in illness or injury.

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Guide Authority & Safety Decisions

I understand that guides employed or contracted by Andes Adventure Company have the authority to make decisions regarding safety.

This may include:

Altering the itinerary
Turning back before a summit
Removing participants from the trek

I agree to follow all instructions given by guides and staff. Failure to do so may result in removal from the trip without refund.

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Release of Liability

To the fullest extent permitted by law, I release and discharge Andes Adventure Company, its owners, employees, guides, contractors, and partners from any and all liability for injury, illness, death, loss, or damage arising from my participation.

This includes, but is not limited to, claims resulting from:

Negligence
Acts of nature
Third-party services

I understand that I am participating at my own risk.

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Emergency Response & Evacuation

I understand that emergency evacuation in remote regions may be delayed or unavailable.

I authorize Andes Adventure Company to arrange evacuation if deemed necessary, and I agree to be financially responsible for any associated costs.

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Personal Belongings

I understand that I am responsible for my personal equipment and belongings. Andes Adventure Company is not liable for lost, stolen, or damaged items.

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Travel Insurance Requirement

I confirm that I have valid travel insurance that covers:

High-altitude trekking
Emergency evacuation
Medical expenses

I understand that this is mandatory for participation.

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Media Consent

I grant Andes Adventure Company permission to use photographs or videos taken during the trip for promotional purposes, unless I notify them in writing otherwise.

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Agreement

By signing this document, I confirm that:

I have read and understood this agreement
I accept all risks associated with the activity
I agree to the terms and conditions set forth

This agreement is binding on me, my heirs, executors, and legal representatives.